FAQs

Frequently Asked Questions



General Questions

What will be studying and who are the teachers? 

You can view all the courses available and who the teachers are by clicking here

Is there a deadline to complete lessons/exams? 

There is no deadlines for you to watch the lessons and complete the exams, you can study at your own pace. 

Is this course suitable for beginners? 

Yes this is course for beginners as we will be covering the basics and fundamentals that every Muslims should know 

Does Eman Academy teach Arabic?

At this stage we are unable to offer Arabic classes but this is something we’re looking to do in the future



Questions about Your Account

Can I edit my account picture?

Yes, click on your account’s image on the top right, click account settings and you will then see the option to change your picture

Can I edit the banner on my account?

Yes, click on your account’s image on the top right, click account settings and you will then see the option to change your banner

How do I change my password?

Yes, click on your account’s image on the top right, click account settings and you will then see the option to change your password

How do I reset my password?

To reset your password, click here

 



Billing Questions

What are the subscription fees? 

£6 per month or £60 for the whole year (saving £10).
Prices include VAT

I do not wish to continue with Eman Academy anymore, can I cancel my subscription?

We’re sorry to hear this, you can refer to our terms & conditions to find out how you can cancel your subscription. Click Here to view the terms & conditions.

Are there any alternative methods of paying other than with a credit or debit card? 

Our current system caters for credit / debit cards from all over the world which is great! We are looking to integrate other payment systems onto our website in the near future. If you are still having troubles with making payment, e-mail us on [email protected]



Technical Issues

Can I download the Eman Academy videos?

We prohibit the downloading of our videos.

The video will not load, what should I do?

All our content is compatible with most browsers. Please ensure your browser is up to date. If this does not work, please send us an e-mail on [email protected]



Fees / Costs

Is it true Eman Academy is free for New Muslims?
Yes! We provide a year’s subscription to anyone who has reverted to Islam within the last 12 months.  

I find the monthly subscription too costly, is there any concession?
Yes! We offer scholarships, click here for more information. 



FAQ Not Listed Here? Contact Us 

E-mail us on [email protected]